A simple way to deliver wellness.
We'll make sure your members know they have credits and that their experience is simple and secure.
✓Expert Online Customer Service Support
✓Easy Ordering by Phone or Website
✓Health Plan Sales Support
✓Reporting and Metrics
OTC Essentials drives results for health plans by supporting member satisfaction and retention.
Industry leading Net Promoter Score® 1 shows the program contributes to member satisfaction
Better retention among those who use it2
How the program works:
We provide turnkey benefit administration and management. From ordering to delivery, both you and members will get support every step of the way.
We manage credits and communications for a streamlined member experience.
- Health Plan sales collateral and training
- Credits automatically loaded to member account at the beginning of the quarter
- Annual mailing that includes catalog, order form, and business reply envelope
We source a wide selection of products for member needs, quality and price.
- Simple ordering via mail or website
- Over 200 low-cost, quality products
- Generic and brand names included in product selection
- Competitive analysis completed twice a year on product selection
- Product categories include first aid, pain management, oral care, bath safety, incontinence and more
We handle delivery and manage customer service call centers for support.
- Products delivered direct to the member’s home
- Shipping, handling and taxes are at no cost to the member
- Expert customer service advocates trained in all aspects of the benefit to handle all member issues
- Reporting and metrics
1 Customer NPS® results for their OptumRx benefit plan. 2018.
2 OptumRx retention analysis comparing average retention of members who utilized Over-the-Counter Essentials versus those that did not in 2016–2018. 2019.